Violentmonkey Script Documentation for Whit

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Open New Tabs:

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Alt+T: New Ticket

Alt+Shift+T: Service Ticket Search

Alt+B: Triage

Alt+Shift+B: Service Board --> Ctrl+Alt+4: Response SLA Monitoring

Alt+C: Contacts

Alt+Shift+C: Configurations

Alt+A: Automate

Alt+Q: Quickpass [CyberQP]

Alt+Shift+Q: Quickpass Active Clients Hudu Article

Ctrl+Shift+H: Hudu

Ctrl+Shift+D: Duo

Ctrl+M: My List [Tickets assigned to you]

Alt+Shift+P: Paste ticket number [either the copied one or a manually entered one] into a new tab

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Tab Organization:

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Alt+F2: Manually rename active tab

Alt+Y: Copy ticket number to variable and change the tab's name to that ticket number and summary

Alt+Shift+Y: Force change tab name to last-copied ticket number and summary

Alt+Shift+P: Paste ticket number [either the copied one or a manually entered one] into a new tab

Ctrl+Alt+1: Set tab name to "My Tickets"

Ctrl+Alt+2: Set tab name to "In Queue"

Ctrl+Alt+3: Set tab name to "Triage"

Ctrl+Alt+4: Set tab name to "SLA" --> [ Also selects the "Response SLA Monitoring" filter when on a service board ] <--

Ctrl+Alt+5: Set tab name to "Search"

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Ticket Statuses:

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Alt+1: Set ticket status to "In Progress"

Alt+Shift+1: Set ticket status to "In Queue" | Ctrl+Shift+1: Set ticket status to "In Chat"

Alt+2: Set ticket status to "New Via Phone"

Alt+Shift+2: Set ticket status to "New Transfer From Triage"

Alt+3: Set ticket status to "Pending Tech Assignment"

Alt+Shift+3: Set ticket status to "Agent Responded"

Alt+4: Set ticket status to "Completed (Closed)"

Alt+Shift+4: Set ticket status to "Enter Time"

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Pod Post Auto-Creation:

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F10: Copy pod post with initial description

Ctrl+F10: Copy pod post without initial description

Alt+F10: Copy pod post with initial description and first internal note

Ctrl+Alt+F10: Copy pod post with a Teams ping to the assigned technician

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