Violentmonkey Script Documentation for Whit: Difference between revisions
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Installation: | |||
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Edge: https://microsoftedge.microsoft.com/addons/detail/violentmonkey/eeagobfjdenkkddmbclomhiblgggliao | |||
Chrome/Chromium: https://chromewebstore.google.com/detail/violentmonkey/jinjaccalgkegednnccohejagnlnfdag | |||
Firefox: https://addons.mozilla.org/en-US/firefox/addon/violentmonkey/ | |||
Import my scripts from this zip file using violentmonkey's "import from zip" option in settings: https://4cornerit-my.sharepoint.com/:u:/g/personal/gianlucca_pirovano_wheelhouseit_com/Ea-2dKkB5aVPpygS36ukGYcBTyqcFLjnUsmDCZmnKi1dOQ?e=jOiPHh | |||
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Open New Tabs: | Open New Tabs: | ||
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Ctrl+M: My List [Tickets assigned to you] | Ctrl+M: My List [Tickets assigned to you] | ||
Alt+Shift+P: Paste ticket number [either the copied one or a manually entered one] | Alt+Shift+P: Paste ticket number into a new tab [either the copied one or a manually entered one] | ||
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Ctrl+Alt+3: Set tab name to "Triage" | Ctrl+Alt+3: Set tab name to "Triage" | ||
Ctrl+Alt+4: Set tab name to "SLA" [Also selects the "Response SLA Monitoring" filter when on a service board] | Ctrl+Alt+4: Set tab name to "SLA" --> [ Also selects the "Response SLA Monitoring" filter when on a service board ] <-- | ||
Ctrl+Alt+5: Set tab name to "Search" | Ctrl+Alt+5: Set tab name to "Search" | ||
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Ctrl+Alt+F10: Copy pod post with a Teams ping to the assigned technician | Ctrl+Alt+F10: Copy pod post with a Teams ping to the assigned technician | ||
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General Navigation: | |||
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F3: Open new ticket note | |||
Alt+Delete: Close ticket popup | |||
Win+-: Close ticket popup | |||
Alt+Backspace: Exit current ticket | |||
Alt+-: Exit current ticket | |||
F6: Refresh service board and clear any fields | |||
F7: Refresh current ticket | |||
Alt+Shift+S: Save current ticket / note popup | |||
Alt+S: Save and exit current ticket / note popup | |||
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Teams [teams.microsoft.com] navigation | |||
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Alt+9: Alpha Pod / Chat 1 | |||
Alt+0: Charlie Pod / Chat 2 | |||
Alt+-: Gamma Pod / Chat 3 | |||
Alt+=: Toggle between "Teams" / "Chat" | |||
Ctrl+I: Click "new post" button and go to message body | |||
Ctrl+R: Focus message field | |||
Ctrl+Alt+E: Focus search | |||
Latest revision as of 14:16, 26 February 2025
Installation:
Edge: https://microsoftedge.microsoft.com/addons/detail/violentmonkey/eeagobfjdenkkddmbclomhiblgggliao
Chrome/Chromium: https://chromewebstore.google.com/detail/violentmonkey/jinjaccalgkegednnccohejagnlnfdag
Firefox: https://addons.mozilla.org/en-US/firefox/addon/violentmonkey/
Import my scripts from this zip file using violentmonkey's "import from zip" option in settings: https://4cornerit-my.sharepoint.com/:u:/g/personal/gianlucca_pirovano_wheelhouseit_com/Ea-2dKkB5aVPpygS36ukGYcBTyqcFLjnUsmDCZmnKi1dOQ?e=jOiPHh
Open New Tabs:
Alt+T: New Ticket
Alt+Shift+T: Service Ticket Search
Alt+B: Triage
Alt+Shift+B: Service Board --> Ctrl+Alt+4: Response SLA Monitoring
Alt+C: Contacts
Alt+Shift+C: Configurations
Alt+A: Automate
Alt+Q: Quickpass [CyberQP]
Alt+Shift+Q: Quickpass Active Clients Hudu Article
Ctrl+Shift+H: Hudu
Ctrl+Shift+D: Duo
Ctrl+M: My List [Tickets assigned to you]
Alt+Shift+P: Paste ticket number into a new tab [either the copied one or a manually entered one]
Tab Organization:
Alt+F2: Manually rename active tab
Alt+Y: Copy ticket number to variable and change the tab's name to that ticket number and summary
Alt+Shift+Y: Force change tab name to last-copied ticket number and summary
Alt+Shift+P: Paste ticket number [either the copied one or a manually entered one] into a new tab
Ctrl+Alt+1: Set tab name to "My Tickets"
Ctrl+Alt+2: Set tab name to "In Queue"
Ctrl+Alt+3: Set tab name to "Triage"
Ctrl+Alt+4: Set tab name to "SLA" --> [ Also selects the "Response SLA Monitoring" filter when on a service board ] <--
Ctrl+Alt+5: Set tab name to "Search"
Ticket Statuses:
Alt+1: Set ticket status to "In Progress"
Alt+Shift+1: Set ticket status to "In Queue" | Ctrl+Shift+1: Set ticket status to "In Chat"
Alt+2: Set ticket status to "New Via Phone"
Alt+Shift+2: Set ticket status to "New Transfer From Triage"
Alt+3: Set ticket status to "Pending Tech Assignment"
Alt+Shift+3: Set ticket status to "Agent Responded"
Alt+4: Set ticket status to "Completed (Closed)"
Alt+Shift+4: Set ticket status to "Enter Time"
Pod Post Auto-Creation:
F10: Copy pod post with initial description
Ctrl+F10: Copy pod post without initial description
Alt+F10: Copy pod post with initial description and first internal note
Ctrl+Alt+F10: Copy pod post with a Teams ping to the assigned technician
General Navigation:
F3: Open new ticket note
Alt+Delete: Close ticket popup
Win+-: Close ticket popup
Alt+Backspace: Exit current ticket
Alt+-: Exit current ticket
F6: Refresh service board and clear any fields
F7: Refresh current ticket
Alt+Shift+S: Save current ticket / note popup
Alt+S: Save and exit current ticket / note popup
Teams [teams.microsoft.com] navigation
Alt+9: Alpha Pod / Chat 1
Alt+0: Charlie Pod / Chat 2
Alt+-: Gamma Pod / Chat 3
Alt+=: Toggle between "Teams" / "Chat"
Ctrl+I: Click "new post" button and go to message body
Ctrl+R: Focus message field
Ctrl+Alt+E: Focus search
